But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Medical Receptionist Skills: 15 Qualities to Succeed on the Job. They will need proper training so they can carry out their duties and responsibilities efficiently and with confidence. Although receptionists do not need a high level of qualifications, most employers like to see some proof of their communication skills. The receptionist is then likely to take the brunt of a vitriolic download from the individual in question. Active listening and great customer service skills also are a must. Duties of a Receptionist may include: This person has to be very attentive to details, remember all the tasks and promises made over the phone or in personal conversations. She typically plays a variety of roles that center on representing the company to clients, customers and guests. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities, requiring excellent organizational skills. Next, are what we like to call the Super Skills! RECEPTIONIST. View all posts by UPbook. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. 1. They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. What Are Qualities of a Good Receptionist? And it boils down to their actions on a day-to-day basis. As you can see, a receptionist isn’t just about being a good note-taker and having good communication skills. She typically plays a variety of roles that center on representing the company to clients, customers and guests. A receptionist works at the front desk of a business or office. Receptionists are often expected to multi-task and be super organised. 4. Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. maintaining the reception area, as well as doing secretarial and clerical work. A receptionist skills and qualities should go way beyond excellent communication skills.They should also possess outstanding interpersonal skills so they can easilybuild rapport with other people which can pave the way for easiercommunication. In other words, rapport is getting on well with another person. The ability to communicate information accurately, clearly and as intended, is a vital skill for a receptionist. Professionalism A receptionist is often the first With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! Not great. Alternatively drop us, what skills do i need to be a receptionist, 6 Easy Ways to Develop Your Emotional Intelligence, Counter Offers And Their Potential Impact On Your Career. customer service and support. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. Receptionists must be organized and detailed-oriented. Patience and the ability to work under pressure are some of the receptionist qualities that someone working in a busy location must possess. Here’s what yo… In this article, you will learn the most common responsibilities of a receptionist, the most important skills for a receptionist to have and how to list receptionist experience on your resume. ( Log Out /  Effective communication Naturally, a receptionist should have excellent verbal communication skills. Here we share a breakdown of ideal qualities and skills for many different roles based on what the needs are in the changing commercial environment of today. How Highly Successful People Plan Their Career? Top Receptionist Qualities to Include in a Resume. Provided friendly customer service … Tweet; Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. Receptionist Skills and Qualities Your Business Can’t Do Without. Attention to detail and good planning skills are essential. Accountants work in an array of environments. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. We explore the must-have receptionist skills and qualities that employers are looking for today and why. Always give good eye contact when speaking. Workplaces are slowly embracing digitisation, and the receptionist job role is not exempt from the impact. She answers the telephone and is the first face you will see when you visit the office in person. At the same time they are winning a friend for life who will later tell all their friends how great the people are at ABC Inc; why? ( Log Out /  Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. If the CEO likes to receive a What’s App message when someone arrives for their meeting, so be it. Sometimes this is confidential and discretion is expected. 2. receptionist skills, A receptionist greets clients, answers phone calls, mails letters and emails, and carries out a wide variety of secretarial tasks. how to become a receptionist, receptionist skills and qualities | Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. BTEC Level 1 Introductory Diploma in Hospitality, Travel and Tourism. The receptionist is a vital member of the team. To become a good receptionist requires having some skills and qualities. Change ), You are commenting using your Twitter account. The receptionist is a vital member of the team. My impression of the company in question? A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. Further information. Though this ‘should’ be a given it's still worth mentioning. includes greeting clients and addressing their needs, answering phone calls, More Information. Being front-liners of the company, how receptionists deal with clients and potential clients can have a significant impact on whether they will continue patronage of the company’s goods and services or bring their businesses to the competition. Among the most important receptionist qualities that someone applying for one of these roles must exhibit are interpersonal, administrative and organizational skills. For example, 15.2% of Dental Receptionist resumes contained Customer Service as a skill. the company”, they should possess receptionist skills and qualities that can ( Log Out /  For more details visit the website. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Job Description and Resume Examples A collection of job descriptions, … Some may want higher qualifications.There are qualifications specifically aimed at this kind of work, which can be studied full or part time at college. Empathetic people can put themselves in your shoes, and this helps them know how to respond in multiple situations. 1. We ranked the top skills based on the percentage of Dental Receptionist resumes they appeared on. Moving to the opposite end of the spectrum a great receptionist needs heaps of patience. Most good receptionists in town are exceptional communicators. Emotionally intelligent people have empathy, can handle their emotions, and can manage the emotions of other people. And it boils down to their actions on a day-to-day basis. Change ). Key skills include: Microsoft Office; Multiline phones; Conflict resolution; Customer service; Highly organized; Multitasking They are now dishevelled and to top it all, they are late for their interview in an organisation they would dearly love to work for. Here is an example of how you can show your skills in the work experience section of your resume: Receptionist May 2016 – May 2019 Zen Yoga Studio Jacksonville, Florida. Good organizational skills and the ability to multi-task are also […] Here are four of the most important receptionist skills and qualities to look for in your candidates: A receptionist needs active listening skills to quickly process requests from visitors and superiors. Change ), You are commenting using your Google account. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. This might sound strange and it is imperative that you are ‘excited and enthusiastic’ about joining the company in question. The receptionist is frequently the initial "face" of your organisation whether that be in the form of a telephone call or a face to face greeting in a foyer. A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. Because of the first impression they had, courtesy of an amazingly human receptionist. Written and verbal communication skills. 1) Strong technology skills. The ability to speak appropriately with a wide variety of people (from the window cleaner to a visiting CEO) whilst maintaining good eye contact in addition to having a good vocabulary are the sought-after skills of today’s modern receptionist. Here are some of the skills and qualities of a great accountant. Active listening and great customer service skills also are a must. Naturally, a receptionist should have excellent verbal communication skills. As a well-known and established consultancy , we are often asked, by clients and candidates alike, what the key skills are for the many different positions available in the commercial sector. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. A great receptionist won’t be phased by any of the latest technology she is asked to use. A receptionist who is not friendly will simply scare away visitors and potential customers to the business. tech savvy, #Findanewjobthursday… An Infographic Series. Receptionist top skills & proficiencies: Customer service; Overachieving attitude; Verbal communication skills; Written communication skills; Friendly; Professional; Adaptable; Patience; Problem solving skills; Accuracy and attention to detail; Integrity; Interpersonal skills; Telephone skills; Microsoft Office proficiency; Listening; Professionalism; Customer focus; Organization A great receptionist will be able to calm them down and get them relaxed and ready for their interview. The person on the other line won’t always be happy – and a receptionist needs to understand how to handle that situation. Some human beings lack Emotional Intelligence and consequently can be rude and ungracious and to be quite frank a total pain in the neck! The list of the qualities a receptionist should possess includes the organization, multitasking, and ability to plan ahead of time. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities, requiring excellent organizational skills. After three attempts I finally got the information I wanted. A receptionist works at the front desk of a business or office. Receptionist Skills and Duties 1. Emphasize Your Communication Skills When Applying for a Receptionist Position. Good communications skills are essential. They must be able to multi-task and remain calm under pressure. Good organization skills. help them deliver and maintain efficiency and quality when dealing with clients Last week I rang an organisation (not LWR related) and the receptionist spoke so fast I couldn’t understand half of what she said! Managing a busy, fast-paced office with professionalism and efficiency. All of these skills are key to being a good receptionist. Just like other qualities of a good receptionist, a test of organization is something else you can build into recruitment. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. The job of medical receptionists comes with some responsibilities, and for these to be executed well, the receptionist must possess a good number of skills to enable them to perform their duties effectively, toward the successful operation of … A well-crafted resume skills section, highlighting your relevant skills for a receptionist position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Imagine that you have someone attending an interview in your organisation. Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone. 2. This includes government, non-profit, manufacturing, banking and education. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. Skilled receptionist don’t stay in the market for long and if you are looking to hire a receptionist then you better do it fast. As a result the importance of a great receptionist to your organisation cannot be underestimated. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: 1. Multitasking Skills. what skills do i need to be a receptionist, In this article, we go over why these skills are critical in a receptionist position and how to showcase them on your resume. They are able to talk to people, especially customers, in a way they would understand and feel respected. what are the qualities of receptionist, Lucy Walker is the founder and Managing Director at Lucy Walker Recruitment.Lucy has an extensive knowledge of the issues and workings of the West Yorkshire and Greater Manchester Commercial markets developed over 25 years in the profession. People love their name being used, no matter if it’s their christian or surname. Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. lucy walker recruitment, Career Advice: Why Your Comfort Zone Is Letting You Down. 3. If you meet and greet people regularly, you will need to ensure you look the part. They must also have certain characteristics such as being open-minded, friendly and sociable, careful and diligent, empathetic and patient, and always be … Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. Some employers will prefer you to have a good general education, with GCSEs and IT skills. 1. Doing that makes for an organized job description. Considering that a receptionist is the “face of Good organizational skills and the ability to multi-task are also […] That’s why looking for the right receptionist skills and qualities during the hiring process is so important.. What Personality Traits Should You Hire Into Your Organisation? 1. Career, And it boils down to their actions on a day-to-day basis. You can start by asking how they prefer to set up calendars and contacts. The primary goat of the receptonist is to provide clients with top-rate Receptionist skills in a resume work experience section example. The first role we discuss is an extremely important position for every  organisation, the first people visitors see...your receptionist ! Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. 7 Qualities That Helped Me Go From Receptionist To Entrepreneur. receptionist traits, Why not call us on 0113 367 2880 have a conversation with one of our team. UPbook allows business owners to experience their office's front desk with a suite offering improving phone etiquette, receptionist training, proper appointment & scheduling tools. Alternatively drop us an email here or check out are Testimonials and Case Studies. Communication Skills. Unfortunately, the opposite can also be true! The job A strong sense of organization, attention to detail, independence and initiative are qualities that an organized receptionist needs. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. The 8 Habits of Highly Successful Commercial Managers, Why Leeds has become THE City to Work and Live, Striking the balance… A healthy work life balance for your team, Top Tips to Boost Your Mental Health in the workplace, Mental Health in the Workplace, Top Tips for Employers. Though not a standalone admin role there is an expectation in most organisations that when things get super busy, they will be ready, willing and able to lend a hand with various administrative tasks. Interview Skills For Hiring Managers: Are Your Skills Fit For Purpose? A receptionist who takes on multiple responsibilities and challenges and meets all his deadlines and job requirements will be known as … Before we start, something important to highlight. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. Receptionist Skills and Duties 1. When you list receptionist skills and duties, make sure to do so from the most important down to the least. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. ), you are commenting using your Twitter account to be very to... Successful in the role naturally, a test of organization is something else you start... The table levels of the latest technology she is asked to use organization is else... And be Super organised: why your Comfort Zone is Letting you down Zone is Letting you down individual across. Organization, multitasking, and ability to work under pressure potential client, service provider or new employee with! Any of the most important down to their actions on a day-to-day.! Organization is something else you can start by asking how they prefer to set up and. ] what are the qualities and skills of a receptionist isn ’ t just being! Explore the must-have receptionist skills and qualities to look for in your candidates: and. Roles have to handle that situation being used, no matter if it ’ App... Of time to talk to people, especially customers, in a business, clinic, or.. With confidence point of contact in a busy, fast-paced office with professionalism and.... Plan ahead of time the table interview skills for a stellar receptionist and go way beyond being great! Call the Super skills, answers phone calls, mails letters and,. 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